Last Modified: July 1, 2023
We may modify this Policy at any time. All changes will be effective immediately upon posting to the Site. Material changes will be conspicuously posted on the Site or otherwise communicated to you.
If you use the Platform, you must comply with our Term of Use (“Terms“).
- Information We Collect
We may collect information that can be used, alone or in combination with other information, to identify you (“Personal Information”) when you use our Platform. The information we collect falls into four categories: (a) information you provide to us; (b) information we collect through automated methods when you use our Platform; (c) information we collect from other sources (as further detailed below); and (d) new Personal Information learned or created when we analyze your Personal Information (e.g., potential food intolerances learned from a blood draw).
You can visit the Platform without submitting Personal Information. However, Personal Information is required to use certain services, such as the health and wellness services that we provide on a subscription basis (“Services”). We are unable to provide you with Services unless you provide certain Personal Information related to such Services. The Services are governed by the Subscription Services Agreement.
Information You Provide to Us
We collect Personal Information that you provide directly to us, including in the following ways:
Online Accounts. To create an online Account, you must submit your name, email address, state of residence and any other information requested from you at such time, as well as create a password. This data is used to populate a profile within your Account.
Information Related to the Services. We will collect Personal Information that you provide to us via your Account or otherwise in the Member Center. Depending upon the Services purchased, we collect different types of Personal Information from you, including information that you may feel is sensitive information. This type of information includes, without limitation, information relating to your health and wellness such as physical or mental conditions, diagnoses, height, weight, dietary restrictions, allergies or preferences, genetic information, information learned from blood tests such as blood type, information about epigenetics, diet plans, gender, sex and other similar information. We use this information to provide the Services to you and give you information about other services you may be interested in, including services provided by affiliates and third parties, in addition to other uses described throughout this Policy.
Order & Payment Data. Online purchases of products or services made on the Platform must be made by credit or debit card. All credit and debit card information is provided directly to our PCI-compliant third-party payment processor. To complete a transaction through the Platform, you will need to submit your name and your credit or debit card type, number, expiration date, security code, and billing address. Your payment information may be stored by our payment processor(s) as permitted by PCI-DSS and used for recurring billing. We do not directly access, handle, or store your credit or debit card information, however, we may maintain a record of your purchases that you make using our Platform. Please see your Subscription Services Agreement for more information about billing and payment.
Applying to Work with Rebel Health. If you inquire about working with Rebel Health or apply for open positions with us online, we will use and share the information you submit to evaluate your qualifications to work with Rebel Health and its affiliates.
Marketing Communications; Email Opt-Out. If we have your email address, we may send you promotional and other electronic communications. We may use third-parties or service providers to deliver such communications to you. You may opt-out of such marketing emails by using the unsubscribe link in the email or by emailing email@example.com Opting out of marketing communications does not opt you out of non-marketing communications, such as emails about your Account or transactions.
Live Chat / Video / Audio. If you use the Platform’s chat feature, or any video or audio features provided, we will collect all text, video, audio and other data that you submit via that chat feature. We may record text, video and audio for quality control and improvement purposes. If you use any of these features while signed into your Account, we may link that information to your Account.
Feedback. When you provide comments or feedback about our Platform, the content on the Platform, or our Services (“Feedback“), we will not treat that Feedback as confidential, and we may use that Feedback for any purpose in our sole discretion so long as it does not personally identify you. Feedback will be used without attribution or compensation to you.
Your Posts. Any information, documents, videos, photos, comments or other materials that you upload or post to the Platform (“Your Posts”) will be collected by us and may be linked to your Account. We may use and disclose Your Posts to provide you the Services, improve our products and Services, and as otherwise described in this Policy. We have no obligation to review Your Posts, and we may delete Your Posts in our sole discretion. We make no commitments that Your Posts will be stored or maintained for any certain period of time.
New Information Created via Reports / Analyses.
In addition to the information you provide directly to us, we may collect and/or develop additional Personal Information about you when analyzing the Personal Information you provide (e.g., potential food intolerances, health risk factors, etc.). Please keep in mind that you may learn new information about yourself and your health, and if you are not prepared to do so, please limit the Personal Information that you provide to us.
We may also provide you reports and other analyses about your health and wellness (“Reports”)- we may use and share those Reports as described in this Policy.
Data Automatically Collected
We may use automated technologies to collect information from you or your device when you use our Platform. This may include the following:
Account Activity. We may collect data about how you use (i) your online Account, and (ii) the Platform when you are logged into your Account. We may combine data automatically collected from you with other Personal Information about you. We may monitor your activities when you are using the Platform or signed into your Account.
Cookies & Other Tracking Technologies.
A Cookie can either be a “session” Cookie or a “persistent” Cookie. Session Cookies exist only for so long as you are visiting the applicable site and are typically deleted when you exit your web browser. Persistent Cookies exist for a set period of time, for example, up to several months or years. Each time you visit a site that has implemented a persistent Cookie, the persistent Cookie is renewed and that Cookie will remain active until its predetermined expiration date. You can manually delete persistent Cookies through your browser settings.
Cookies may either be “first-party” or “third-party” Cookies. A first-party Cookie allows your web browser to talk to the actual site that you are visiting (i.e., our Site). A third-party Cookie allows your web browser to talk to a third-party website, such as the source of an ad that appears on the website you are visiting or a third-party analytics provider. We may not have control over how a third-party uses information collected through third-party Cookies.
Most browsers automatically accept cookies. You can disable this function by changing your browser settings, but disabling cookies may impact your use and enjoyment of the Platform. Not all features or functions of the Platform may work properly if you disable Cookies. You cannot disable all Cookies, such as Cookies that are essential to the functioning of the Platform.
The Cookies on our Platform may collect information such as:
- IP addresses assigned to the computers and other devices you use;
- your internet service provider;
- device ID number;
- approximate geographic location;
- browser type;
- Platform pages visited;
- Text, video and audio recordings;
- websites you access before and after visiting the Platform, and
- data related to how and when you use the Platform.
California’s “Do-Not-Track” Requirement. we currently do not honor “do not track” requests.
Video and Map Content. The Platform may contain videos and maps that use embedded content provided by a third party, including visible content and/or feeds scripts embedded in the Platform’s code. Our use of these tools requires us to implement certain application programming interfaces (APIs) from those third-party vendors, which allow for data collection, disclosure and use by those third parties.
Data from Other Sources.
We obtain data about individuals from various third-party companies and public sources, and we may combine that data with other Personal Information. This may include information from third party applications or websites that you use in conjunction with our services, such as mobile fitness tracking information and scheduling information. We may also receive Personal Information about you from our affiliates that are also providing health-related services to you. We may receive Personal Information from third parties that we use to help analyze your data, such as laboratories that you send bloodwork to. All of this additional information enhances our existing data about our users, improves and compliments our Services, and enhances our marketing capabilities.
- How We Use Your Information.
We may use Personal Information that we collect for the following purposes:
As Stated or Agreed to at the Point of Collection. We may use Personal Information for the purposes stated or agreed-to (or as is obvious) at the point of collection. For example, we use Personal Information to respond to your questions, comments, or complaints. We may also use Personal Information as requested or consented to by you.
Provide you the Services. We use Personal Information to provide the Services you requested or purchased.
Administration. We may use Personal Information for administrative purposes, such as managing your Accounts, providing the Services your request, facilitating transactions, to inform our business strategies, and to understand the Platform’s demographics and user preferences.
Platform Management. We may use Personal Information for Platform management, such as troubleshooting problems, improving the content and functionality of the Platform, statistical and other analyses of the Platform, and to customize the Platform to you and our users.
Business Analytics. We may use Personal Information, including consumer and operations research, to assess the effectiveness of our sales, online services, marketing, and advertising, and to analyze market trends and (future) customer demand.
Advertising and Communications. We may use Personal Information to send you promotions or to perform advertising, to notify you of new services, products or programs, to notify you of new features of our Platform, to notify you of changes to our Terms or this Policy, to notify you of complimentary services you may be interested in, and for other similar communications.
To Protect Our Rights. We may use Personal Information to protect our legal rights or interests, or those of other parties, including to bring a legal action against you or anyone who may be causing harm to us, our Platform, or to other users of the Platform. We may also use Personal Information to seek business, financial or legal advice, and to respond to other legal requests.
How We Use Data Collected by Automatic Technologies.
Google Analytics. We may use Google Analytics to collect and process information about your use of the Platform. Google sets cookies on your browser or device, and then your web browser will automatically send information to Google. Google uses this information to provide us with reports that we use to better understand and measure how users interact with our Platform.
- Retention of Personal Information
We will keep Personal Information for the period necessary to fulfil the purposes described in this Policy, unless a longer retention period is permitted or required by law.
- Disclosure of Personal Information
We may disclose Personal Information to the following categories of parties, in compliance with applicable laws:
Employees and Affiliates. We may disclose Personal Information to our employees and affiliates who have a need to know the information for our business purposes, as well as for providing you additional services you may seek from those affiliates. Our affiliates may use your Personal Information pursuant to separate agreements and policies that they will provide you at such time.
Third Parties and/or Service Providers. We may disclose Personal Information to third parties and/or service providers that provide services for us. For example, we may disclose Personal Information with vendors to help us host and manage the Platform; provide advertising and other marketing services; improve the content and functionality of the Platform; perform data analysis and statistical analysis; troubleshoot problems with the Platform; provide payment processing services and online storefronts; and support or provide the security of the Platform.
We use contractors to perform certain Services on our behalf, including health and wellness Services, and your Personal Information may be shared with them as relevant.
We may also share Personal Information with third parties that provide complimentary products or services, or that we feel our customer base may be interested in.
Government Officials / Law Enforcement. We may cooperate with law enforcement and other governmental agencies, and may disclose Personal Information: (i) if we believe in good faith we are legally required to disclose that Personal Information, (ii) if we are advised to disclose Personal Information by our legal counsel, or (iii) when necessary to identify, contact or bring a legal action against someone who may cause or be causing harm to, or interfering with the legal rights of, Rebel Health or any other party.
Professional Advisors. We may disclose Personal Information to our professional advisors, such as our attorneys, accountants, financial advisors and business advisors, in their capacity as advisors to Rebel Health.
Change in Ownership. In the event Rebel Health is the subject of a change of control or in the event the Platform changes ownership, in whole or in part, or in the event of a bankruptcy, receivership or a similar transaction, we may provide Personal Information to the subsequent owner(s) and/or with respect to related due diligence.
Other. We may disclose Personal Information to third parties when explicitly requested by or consented to by you, or for the purposes for which you disclosed the Personal Information to us as indicated at the time and point of the disclosure (or as was obvious at the time and point of disclosure).
- Children’s Information.
The Platform is not directed at children under 18 years of age. If you are under 18 years old, you are prohibited from using the Platform and Services.
- Data Security
We use commercially reasonable technical and organizational measures to help secure Personal Information against loss, misuse, and alteration appropriate to the type of Personal Information processed. If a breach of your Personal Information occurs, we will notify you of the breach if required under applicable law.
You understand that no data transmission over the internet or device can be guaranteed to be 100% secure. While we strive to protect Personal Information, we do not guarantee the security of Personal Information and you provide Personal Information at your own risk.
- Social Media
We are active on social media, which may include Facebook, YouTube, Twitter, Instagram and LinkedIn (“Social Media”). Anything you post on Social Media is public information and will not be treated confidentially. We may post (or re-post) on the Platform and our Social Media pages any comments or content that you post on our Social Media pages. Your use of Social Media is governed by the privacy policies and terms of the providers that own and operate those websites and not by this Policy. We encourage you to review those policies and terms.
- Access from Outside the United States
If you access the Platform from outside the United States, please be aware that Personal Information may be transferred to, stored in, and processed in the United States. Certain governmental authorities may not consider the level of protection of Personal Information in the United States to be equivalent to that required by the in other jurisdictions.
- Other Data.
We may collect, create or aggregate data when you use the Platform or Our Services that does not identify you. We may use and disclose this data for any purpose in our sole discretion so long as such use and disclosure complies with applicable laws.
- Third-Party Websites and Applications
If you provide Personal Information directly to a third party, even if in connection with the Services, this Policy does not control. For example, if you send blood to a laboratory, that laboratory’s policies shall apply instead of this Policy – and that laboratory may send us your Personal Information (e.g., your laboratory results).
- Contact Us
If you have questions or concerns regarding this Policy, contact us at:
Rebel Health Alliance